Your Data Stays Yours
We built dewihoki around your privacy. Every account detail, payment record and gaming session is encrypted and protected under strict data-handling standards. When you open an account with...
Privacy Policy Overview
dewihoki collects and processes personal information to deliver your account, process payments through DANA, OVO, GoPay and QRIS, and maintain platform security. We do not sell your data to third parties. Your information is stored on encrypted servers and accessed only by authorised staff for account support, fraud prevention and regulatory compliance in supported regions. We comply with local data protection standards
and international security protocols. You retain the right to request, update or delete your personal data at any time through your account settings or by contacting our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions & Support
Email Support
Reach our privacy team at [email protected] with any data requests, account concerns or policy clarifications. We respond within 24 hours.
Account Settings
Manage your personal information, communication preferences and data retention directly from your account dashboard. Changes take effect immediately.
Live Chat
Connect with our support agents via live chat during platform hours. They can walk you through privacy settings and data access requests.
Privacy & Security Standards
Encryption Protocol
All data transmitted between your device and our servers uses industry-standard TLS encryption. Payment details are tokenised and never stored...
Regular Audits
We conduct quarterly security audits and penetration testing to identify and patch vulnerabilities before they affect your account.
Staff Training
Every team member handling personal data completes mandatory privacy and security training annually. Access is role-based and logged.
Compliance Framework
dewihoki adheres to international data protection standards and local Indonesian regulations for gaming platforms and financial transactions.
Incident Response
If a data breach occurs, we notify affected users within 48 hours and provide guidance on account protection and next...
Third-Party Vendors
Payment processors, hosting providers and analytics partners sign strict data-processing agreements and undergo annual security reviews.
What Sets Our Policy Apart
| No Data Sales | We never sell your personal information to advertisers, brokers or third-party marketers. Your data is yours alone. |
|---|---|
| Transparent Logging | You can view a complete log of who accessed your account, when and from which device. Full audit trail available on request. |
| Payment Isolation | DANA, OVO, GoPay and QRIS credentials are processed by certified payment partners and never stored on our primary servers. |
| Deletion Rights | Request permanent account deletion and we remove all personal data within 30 days, except records required by law. |
| Cookie Control | You control which cookies we set. Essential cookies run the platform; optional ones track behaviour only with your consent. |
| Indonesia-First Design | Our policy is written for Indonesian players and complies with local regulations. No generic global boilerplate here. |
| Annual Review | We update this policy every 12 months and notify you of material changes. You can opt out of new practices before they apply. |
How We Protect Your Account
Two-Factor Authentication
Enable 2FA on your account to require a second verification step when logging in from a new device or location.
Session Timeout
Your session automatically expires after 30 minutes of inactivity. Log back in to resume play and keep your account secure.
Device Recognition
We track which devices access your account. Unrecognised logins trigger a security alert so you can verify or block them.
Password Strength
Your password is hashed using bcrypt and never stored in readable form. We enforce minimum complexity rules at signup.
Fraud Detection
Our system monitors for unusual betting patterns, rapid withdrawals and geographic anomalies. Flagged activity triggers manual review.
Data Minimisation
We collect only the information needed to run your account, process payments and comply with law. No unnecessary data gathering.